At The Marketo (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.themarketo.in or use our services.
Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.
1. Who We Are
The Marketo is a digital marketing agency based in Delhi, Delhi, India. We provide SEO, Google Ads, social media marketing, website development, and AI-powered automation services to businesses across India.
Contact: For any privacy-related questions, you can reach us at hello@themarketo.in or +91-9560020802.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, phone, email, business name, service interest, message)
- Create an account on our platform (name, email, password)
- Place an order for our services (billing details, GST number)
- Connect third-party integrations (Google, Meta, WhatsApp) to your dashboard
- Subscribe to our newsletter or marketing communications
- Communicate with our team via email, chat, or phone
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type, device, and operating system
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies
2.3 Information from Third Parties
If you connect third-party services (Google Analytics, Google Ads, Meta Ads, WhatsApp Business), we may receive data from those services with your explicit consent.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process orders, payments, and issue invoices
- Send transactional emails (order confirmations, invoices)
- Respond to your inquiries and provide customer support
- Improve our website, services, and user experience
- Send marketing communications (only with your consent)
- Detect fraud, prevent abuse, and ensure security
- Comply with legal obligations (GST, tax, regulatory)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: To fulfill our contractual obligations when you purchase our services
- Consent: When you opt in to marketing communications or connect third-party integrations
- Legal obligation: To comply with Indian tax and business laws
- Legitimate interest: To improve our services and prevent fraud
5. How We Share Your Information
We do not sell your personal information. We may share it with:
5.1 Service Providers
Trusted third-party providers who help us operate our business:
- Hosting: Vercel (website), Supabase (database)
- Payments: Razorpay, Stripe (secure payment processing)
- Email: Resend, EmailJS (transactional emails)
- Analytics: Google Analytics (website usage)
- AI services: Groq, Google Gemini (for automated replies, only when you enable this feature)
5.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority to protect our rights, safety, or property.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
- Account data: While your account is active, plus 30 days after deletion request
- Order & invoice data: 8 years (as required by Indian tax laws)
- Marketing communications: Until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
8. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interest
- Withdraw consent: Withdraw consent for marketing at any time
To exercise any of these rights, email us at hello@themarketo.in. We will respond within 30 days.
9. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive credentials (OAuth tokens)
- Hashed passwords using bcrypt
- Regular security audits and access controls
- HTTP-only, secure cookies for sessions
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites (Google, Meta, WhatsApp). We are not responsible for their privacy practices. We encourage you to review their policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.
12. International Data Transfers
Your data may be processed and stored on servers located outside India (e.g., Vercel, Supabase). We ensure appropriate safeguards are in place when transferring data internationally.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. The “Last updated” date at the top reflects the latest revision.
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Delhi, Delhi.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, contact us:
- Email: hello@themarketo.in
- Phone: +91-9560020802
- Address: Delhi, Delhi, India